UCCX/E Agent Console – Finesse

DESCRIPTION

The Finesse add-on module allows operators/agents to log in/out of CCX/E queues from within their WebConsole providing a Single Pane of Glass to work in.

  • Finesse bundle include two modules:
    • Finesse Agent Module
    • Finesse Supervisor Module
  • Displays Queue Name
  • Displays Queue Statistics
  • Displays Call Variables
  • Supports Reason Codes

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