VistaPoint Call Assist Overview

VistaPoint Call Assist is a specialized call-handling solution designed for the healthcare sector, specifically built to expedite responses to urgent calls, including Code, Stroke, Transplant, and TAS (Telephone Answering Service) events. It works in conjunction with VistaPoint Consoles to streamline operator workflows, reduce manual steps, and ensure that critical notifications reach the right people instantly.

Key Benefits

  1. Faster Emergency Response
    • Instantly alerts operators about urgent calls.
    • Automates key steps to cut down response times significantly.
  2. Automated Notifications
    • Sends alerts to the correct staff immediately.
    • Supports simultaneous notifications to multiple devices and people.
  3. Customizable Workflows
    • Can be tailored to an organization’s specific emergency protocols.
    • Supports unique forms and processes for each type of call (Code, Stroke, Transplant, etc.).

Call Assist – Handling Emergency Calls

1. Immediate Detection & Notification

  • Automatic Identification: Detects the type of emergency call (Code, Stroke, Transplant, TAS) as soon as it’s received.
  • Instant Alerts: Notifies the operator even if they are already on another call.

2. Customized Response Forms

  • Call-Type Specific Forms: Automatically opens a tailored HTML form for that call type.
  • Pre-Filled Details: Caller ID, location, date/time, and known call type are auto-populated from the CUCM.
  • Dynamic Fields: Allows the operator to capture additional critical information in real time.

3. Facility-Based Procedures

  • Location-Aware Actions: Displays the correct step-by-step procedures based on the facility where the call originated.
  • Protocol Consistency: Each site’s unique escalation process is built into the workflow.

4. Automated Multi-Channel Alerts

  • Simultaneous Notifications: Sends alerts to all designated personnel at once.
  • Preferred Devices: Desk phones, mobile devices, overhead paging, or integrated platforms (e.g., InformaCast).

5. Action Execution & Follow-Up

  • Built-In Instructions: Operators see exactly whom to contact and how to escalate the situation.
  • Automated Delivery: Minimizes manual steps, reducing response time.
  • Record Keeping: Stores call details and operator notes in a data file for later review, auditing, or training.

6. Benefits for Emergency Response

  • Faster Response: Cuts down on seconds or minutes that can impact patient outcomes.
  • Fewer Errors: Eliminates guesswork and ensures standardized handling.
  • Scalable: Works across single hospitals or multi-site healthcare systems.

Want to learn more about VistaPoint’s Call Assist?

Call 209.245.5500 to schedule a Web-based demo.