VistaPoint Attendant Consoles

VistaPoint was first introduced in 1996 and has been the leader in delivering attendant consoles designed to meet the needs of every vertical market with an emphasis on mission-critical deployments.  VistaPoint delivers “Performance, Scalability, Resiliency, and Ease-of-use”.

VistaPoint has been historically focused on supporting Cisco UCM deployments. Beginning in 2024, we will be rolling our Console for Zoom. This is a cloud-based (SaaS) solution with all of the features your operators need to answer and process multiple calls simultaneously.

Designed for switchboard operators, receptionists, executive secretaries, supervisors, and IT personnel, VistaPoint is today’s standard for attendant consoles. VistaPoint Cisco attendant consoles have been deployed on thousands of desktops around the world. Robust features like presence-based phone-book, drag & drop call processing, presence and a call control, support for all Cisco phones, Jabber, CCX/E, IP Communicator and much more. 

take a closer look in the video below

VistaPoint Key Features

VistaPoint Key Features

  • Windows-based Console (thick client)
  • Browser-Based HTML5 Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Compatible with ALL versions of UCM through v14.x
  • Optional ACD module delivers robust call routing/queuing with web-based reports
  • Compatible with MAC using VMWare Fusion or Chrome
  • Integrated with Cisco Jabber (monitor status and availability)
  • Fully integrated with InformaCast Advanced Server
  • Integrated with Exchange/365
  • Integrated with Google Calendar
  • Presence-based Phone-book supports: LDAP, CUCM, CSV, ODBC, HL7
  • Scalability: 100+ Attendant Consoles per VistaPoint Server
  • Concurrent licensing reduces deployment costs
  • VistaPoint server is Windows 2012/2019 (VMWare, Hyper-V)
  • Windows Consoles can be run on Windows OS, Terminal Server, VMWare View, Citrix, and MS Surface Pro
  • Operators can use phone, mouse, and/or keyboard to answer and process calls.
  • When application is off-line the phones will function
  • Flexible call routing using CUCM Native Queuing or shared lines
  • ACD Module for call queuing, distribution, reporting is available
  • Designed for multi-site, multi-cluster deployments
  • HA option is available
  • Enterprise-Wide Busy Lamp Field (BLF)