Urgent Customer Advisory

iQ NetSolutions is actively investigating intermittent TAPI/CTI communication issues affecting some VistaPoint environments following recent Microsoft Windows OS cumulative security updates. Symptoms may include missing or stale call activity, inactive phones, stuck call states, and other telephone-integration issues.

TEMPORARY RECOMMENDATION:

Postpone the applicable August 2026, September 2026, and subsequent Windows OS cumulative updates on VistaPoint servers using Cisco TSP integration until further notice.

This recommendation applies specifically to Windows OS cumulative updates and is not a recommendation to stop all Microsoft updates. The underlying cause has not yet been determined, but removing the applicable Windows OS cumulative updates has been the most consistent stabilization measure observed in affected environments.

For affected KB numbers, current investigation findings, stabilization guidance, and ongoing updates:

https://app.box.com/s/wvjhs0w0dqmkxj3cvyre7pdg4igm0rpy

If you have recently upgraded your Cisco UCM and having trouble getting VistaPoint to connect, please download and review this document:

 Upgrading Cisco UCM and VistaPoint

Getting Help

Click to search our Knowledge Base for solutions to common issues.

Technical Support

For live technical assistance during normal business hours.

For help configuring your system, to obtain upgrade to an existing system, or for general questions on your existing VistaPoint system, please choose one of the following:

Office Hours

Monday through Friday 5:00 AM – 5:00 PM Pacific Standard Time excluding company holidays.

Contact support@iqnsi.com to schedule an appointment for non-business hours upgrades (service fees may apply)

For out of service emergencies during non-business hours,  use our “Emergency Hot Line” to leave a message and have someone contact you. 

Note to EMEA Customers

Emergency assistance during iQ’s non-business hours can be obtained through our affiliate office located in Kaunas, Lithuania.

    • Office: +370 37 352705
    • Fax: +370 37 352718

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Existing VistaPoint Customers – Contact support for links to upgrades
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