Notice to all Customers –

Microsoft released KB5041578 update on August 13, 2024
Two of our customers since then have reported issues related to this patch, removing the patch resolved the issue. The symptoms are varied, one customer had a nonfunctional system, and the other customer server had high processor utilization and was running slowly.

It is our understanding that Microsoft will release another security update next month to resolve this issue, in the short term all customers should avoid updating this security patch.
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If you have recently upgraded your Cisco UCM and having trouble getting VistaPoint to connect, please download and review this document:

 Upgrading Cisco UCM and VistaPoint

Getting Help

Click to search our Knowledge Base for solutions to common issues.

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Technical Support

For live technical assistance during normal business hours.

For help configuring your system, to obtain upgrade to an existing system, or for general questions on your existing VistaPoint system, please choose one of the following:

    • Phone: 1-209-245-5500, x1401

Office Hours

Monday through Friday 5:00 AM – 5:00 PM Pacific Standard Time excluding company holidays.

Contact [email protected] to schedule an appointment for non-business hours upgrades (service fees may apply)

For out of service emergencies during non-business hours,  use our “Emergency Hot Line” to leave a message and have someone contact you. 

Note to EMEA Customers

Emergency assistance during iQ’s non-business hours can be obtained through our affiliate office located in Kaunas, Lithuania.

    • Office: +370 37 352705
    • Fax: +370 37 352718

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Existing VistaPoint Customers – Contact support for links to upgrades
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