VistaPoint Enterprise for Healthcare

Healthcare solutions for Cisco UCM and Zoom Customers

Attention Healthcare providers…are you looking for a replacement console for your Amcom or Spok system?

Take a look at VistaPoint’s Solutions designed for the Healthcare Industry

VistaPoint Enterprise

VistaPoint Enterprise

VistaPoint Enterprise for Cisco UCM

Operator consoles and enterprise communications—built for performance, scalability, and resiliency.

VistaPoint Enterprise is a server‑based console platform that unifies call handling, directories, paging/notifications, and contact center workflows across Cisco UCM environments. Deploy on Windows or browser‑based HTML5 clients—on‑prem, virtualized (Citrix/Terminal Services), or in Microsoft Azure.

Why VistaPoint

  • Faster call handling: Presence‑aware phonebook, click‑to‑connect, and automatic pullback for unanswered calls.
  • Scale with confidence: Proven performance from single sites to distributed enterprises, with primary/secondary and tertiary failover options.
  • Integrate what you already use: Cisco UCM/Jabber, contact centers (UCCX/UCX/UCCE/PCCE), InformaCast®, HR (incl. PeopleSoft), and more.
  • Healthcare‑ready: ADT & HL7 (Epic, Cerner, MediTech, Mirth) plus HIPAA‑minded design.

Key Capabilities

  • Consoles, your way: Windows thick client or HTML5 WebConsole (Chrome, Firefox, Safari, IE).
  • Directory & Presence: Unified, presence‑based phonebook; data via LDAP/LDAPS, ODBC, CSV, HR systems.
  • CTI & CRM: Toolkit for workflow automation and CRM integration.
  • Emergency & Alerts: Native support for InformaCast® paging and notification services.

ACD Module (Optional)

Bring call distribution in‑house with an integrated ACD:

  • Intelligent routing (priority, overflow, tertiary destinations)
  • Queue management with real‑time visibility and announcements
  • Agent Greeting callers hear the operators recorded greeting
  • Supervisor tools: silent monitor, whisper coach, barge‑in, agent status & connected‑party context
  • Reporting: historical analytics

Healthcare & Clinical Integrations

  • ADT & HL7 interoperability with Epic, Cerner, MediTech, Mirth
  • Directory‑aware notifications for alarm monitoring
  • Paging Services to include overhead, A/N Paging, and SMS Messaging
  • Security & compliance: role‑based access, encrypted comms, secure sync (LDAPS)

Console Deployment Options

  • Windows-Based Console (Thick Client): Traditional desktop deployment.
  • HTML5 WebConsole (Browser-Based): Cross-platform client; supported on Chrome, Firefox, IE, and Safari.
  • Virtualized Support: Compatible with Citrix and Terminal Services for remote access and scalability.

Server Deployment & HA

  • On‑prem / Virtualized / Azure deployment models
  • Citrix & Terminal Services support
  • High availability with no dropped calls during failover; tertiary site recovery supported

Contact Center & Ecosystem

  • Cisco Contact Center: integrates with UCCX/UCX/UCCE/PCCE (incl. Finesse CallVariables for Call Assist)
  • Coexistence for migration: operate alongside Spok or Amcom to enable phased cutovers

Who Benefits

  • Operators & reception: faster connect times and fewer misroutes
  • Supervisors: real‑time visibility and intervention tools
  • IT & telecom: simpler architecture, flexible deployment, and enterprise‑grade resiliency

VistaPoint Enterprise Consoles – Cisco UCM

“Performance, Scalability, Resiliency”

“Server-Based Consoles”

  • Windows-based Console (thick client)
  • Browser-Based HTML5 Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Citrix and Terminal Services supported
  • CTI enabled – CRM Integration and toolkit available
  • Integrated with Cisco Jabber
  • Compatible with PCCE, UCCE, UCX
  • Emergency Call Alerts
  • Presence-Based Phonebook for Cisco UCM Directory
  • Phonebook supports LDAP, ODBC, and/or .CSV file connections
  • HA Option Available – will not “drop calls” during failover
  • Automatic pullback of unanswered calls
  • Fully integrated with InformaCast® paging and notification services
  • Supports Cisco’s Native Call Queuing
  • Optional modules for call queuing, reporting, SMS messaging and more!
  • Download the VistaPoint Console Brochure
  • Download the VistaPoint Console Datasheet

Add-on Modules for VistaPoint Enterprise

“Pick and Choose Your Modules”

  • ACD Call Distribution w/Reporting
  • Agent Greeting Module
  • Finesse Widgets for UCCX/E Agents and Supervisors
  • Call Tracker – Real-Time Data Collection
  • Call Assist – for handling Code and Stroke Calls
  • Personal DeskBar w/CUCM and AD Directories
  • MS Exchange/365 Calendar Integration
  • Google Calendar Integration
  • CRM/CTI Integration
  • HL7 Integration for EPIC, Cerner, and MediTech
  • Alphanumeric Paging Module
  • Active Directory Authentication
  • Download iQ’s Product Portfolio

    • Consoles for Zoom Customers

    “Hosted by AWS – Scalability and Resiliency”

    • Fully integrated using Zoom APIs, Webhooks and WebSocket’s
    • Can be hosted (SaaS) or OnPrem
    • Browser-based HTML5 Console
    • Provides operators with visual call processing up to four calls simultaneously
    • Presence-based Phonebook
    • Busy Lamp Field (BLF) with Realtime device updates
    • Drag & Drop Calls to BLF or Phonebook
    • Phonebook supports Zoom Directory, LDAP, ODBC, and/or .CSV file connections
    • High Availability (HA) standard with Zoom Deployments
    • Automatic pullback of unanswered calls
    • Fully integrated with InformaCast® paging and notification services
    • Multilingual support available
    • Flexible licensing options available
    • Optional modules for HealthCare coming 3rd qtr 2024
  • Download the VistaPoint “Lite” Console Datasheet