The Cisco UCM Operator Console Built for Hospitals: Replace Spok and Amcom Without Disruption

VistaPoint Enterprise gives your hospital operators faster call handling, HL7/ADT integration with Epic, Cerner and MediTech, and dedicated Code and Stroke call workflows. It runs alongside Spok or Amcom, so you can cut over in phases.

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Trusted since 1996 · 10,000+ deployments · 1997 Product of the Year · Built for Cisco UCM

Take a look at VistaPoint’s Solutions designed for the Healthcare Industry

Why VistaPoint

Connect callers faster: a presence-aware phonebook, click-to-connect and automatic pullback of unanswered calls.
Handle Code and Stroke calls with confidence: Call Assist guides operators through critical calls.
Plug into your clinical systems: ADT and HL7 integration with Epic, Cerner, MediTech and Mirth.
Stay up when it matters: high availability with no dropped calls during failover, plus tertiary site recovery.

Replacing Spok or Amcom? Move at Your Own Pace.

Healthcare organizations use VistaPoint Enterprise add-on modules to replace Spok and Amcom consoles. VistaPoint runs alongside your current system, so you can move operators over in phases with no big-bang cutover.

Read the guide: How to Replace Spok Without a Big-Bang Cutover

Healthcare & Clinical Integrations

ADT & HL7 interoperability with Epic, Cerner, MediTech, Mirth
Directory‑aware notifications for alarm monitoring
Paging: overhead, alphanumeric and SMS
Security & compliance: role‑based access, encrypted comms, secure sync (LDAPS)

ACD Module (Optional)

Bring call distribution in‑house with an integrated ACD:

Intelligent routing (priority, overflow, tertiary destinations)
Queue management with real‑time visibility and announcements
Agent Greeting: callers hear the operator’s recorded greeting
Supervisor tools: silent monitor, whisper coach, barge‑in, agent status & connected‑party context
Historical reporting

Platform & Deployment

Consoles: Windows desktop client or browser-based HTML5 WebConsole (Chrome, Firefox, Safari)
Deployment: on-premises, virtualized (Citrix/Terminal Services) or Microsoft Azure
Resiliency: primary/secondary/tertiary failover, with no dropped calls during failover
Directory: presence-based phonebook from Cisco UCM, LDAP/LDAPS, ODBC, CSV or HR systems (including PeopleSoft)
Integrations: Cisco Jabber, UCCX/UCX/UCCE/PCCE (including Finesse), native Cisco call queuing, InformaCast® paging and notifications, CTI/CRM toolkit

Who Benefits

Operators & reception: faster connect times and fewer misroutes
Supervisors: real‑time visibility and intervention tools
IT & telecom: simpler architecture, flexible deployment, and enterprise‑grade resiliency

Moving to Webex? You May Not Need a New Console.

If your Webex deployment keeps a CUCM integration (Webex App calling through CUCM, Dedicated Instance, or Webex Calling alongside CUCM), VistaPoint can keep serving your operators, subject to validation. Moving operators to Webex Calling multitenant requires an additional integration, so review your design with us first.

Customer Deployment Guide · Technical Deployment Guide