VistaPoint Enterprise for Healthcare

Healthcare solutions for Cisco UCM and Zoom Customers

Attention Healthcare providers…are you looking for a replacement console for your Amcom or Spok system?

Take a look at VistaPoint’s Solutions designed for the Healthcare Industry

VistaPoint Enterprise

VistaPoint Enterprise for Cisco UCM

Operator consoles and enterprise communications—built for performance, scalability, and resiliency.

VistaPoint Enterprise is a server‑based console platform that unifies call handling, directories, paging/notifications, and contact center workflows across Cisco UCM environments. Deploy on Windows or browser‑based HTML5 clients—on‑prem, virtualized (Citrix/Terminal Services), or in Microsoft Azure.

Why VistaPoint

  • Faster call handling: Presence‑aware phonebook, click‑to‑connect, and automatic pullback for unanswered calls.
  • Scale with confidence: Proven performance from single sites to distributed enterprises, with primary/secondary and tertiary failover options.
  • Integrate what you already use: Cisco UCM/Jabber, contact centers (UCCX/UCX/UCCE/PCCE), InformaCast®, HR (incl. PeopleSoft), and more.
  • Healthcare‑ready: ADT & HL7 (Epic, Cerner, MediTech, Mirth) plus HIPAA‑minded design.

Key Capabilities

  • Consoles, your way: Windows thick client or HTML5 WebConsole (Chrome, Firefox, Safari, IE).
  • Directory & Presence: Unified, presence‑based phonebook; data via LDAP/LDAPS, ODBC, CSV, HR systems.
  • CTI & CRM: Toolkit for workflow automation and CRM integration.
  • Emergency & Alerts: Native support for InformaCast® paging and notification services.

ACD Module (Optional)

Bring call distribution in‑house with an integrated ACD:

  • Intelligent routing (priority, overflow, tertiary destinations)
  • Queue management with real‑time visibility and announcements
  • Agent Greeting callers hear the operators recorded greeting
  • Supervisor tools: silent monitor, whisper coach, barge‑in, agent status & connected‑party context
  • Reporting: historical analytics

Healthcare & Clinical Integrations

  • ADT & HL7 interoperability with Epic, Cerner, MediTech, Mirth
  • Directory‑aware notifications for alarm monitoring
  • Paging Services to include overhead, A/N Paging, and SMS Messaging
  • Security & compliance: role‑based access, encrypted comms, secure sync (LDAPS)

Console Deployment Options

  • Windows-Based Console (Thick Client): Traditional desktop deployment.
  • HTML5 WebConsole (Browser-Based): Cross-platform client; supported on Chrome, Firefox, IE, and Safari.
  • Virtualized Support: Compatible with Citrix and Terminal Services for remote access and scalability.

Server Deployment & HA

  • On‑prem / Virtualized / Azure deployment models
  • Citrix & Terminal Services support
  • High availability with no dropped calls during failover; tertiary site recovery supported

Contact Center & Ecosystem

  • Cisco Contact Center: integrates with UCCX/UCX/UCCE/PCCE (incl. Finesse CallVariables for Call Assist)
  • Coexistence for migration: operate alongside Spok or Amcom to enable phased cutovers

Who Benefits

  • Operators & reception: faster connect times and fewer misroutes
  • Supervisors: real‑time visibility and intervention tools
  • IT & telecom: simpler architecture, flexible deployment, and enterprise‑grade resiliency

VistaPoint Enterprise Consoles – Cisco UCM

“Performance, Scalability, Resiliency”

“Server-Based Consoles”

  • Windows-based Console (thick client)
  • Browser-Based HTML5 Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Citrix and Terminal Services supported
  • CTI enabled – CRM Integration and toolkit available
  • Integrated with Cisco Jabber
  • Compatible with PCCE, UCCE, UCX
  • Emergency Call Alerts
  • Presence-Based Phonebook for Cisco UCM Directory
  • Phonebook supports LDAP, ODBC, and/or .CSV file connections
  • HA Option Available – will not “drop calls” during failover
  • Automatic pullback of unanswered calls
  • Fully integrated with InformaCast® paging and notification services
  • Supports Cisco’s Native Call Queuing
  • Optional modules for call queuing, reporting, SMS messaging and more!
  • Download the VistaPoint Console Brochure
  • Download the VistaPoint Console Datasheet

Add-on Modules for VistaPoint Enterprise

“Pick and Choose Your Modules”

  • ACD Call Distribution w/Reporting
  • Agent Greeting Module
  • Finesse Widgets for UCCX/E Agents and Supervisors
  • Call Tracker – Real-Time Data Collection
  • Call Assist – for handling Code and Stroke Calls
  • Personal DeskBar w/CUCM and AD Directories
  • MS Exchange/365 Calendar Integration
  • Google Calendar Integration
  • CRM/CTI Integration
  • HL7 Integration for EPIC, Cerner, and MediTech
  • Alphanumeric Paging Module
  • Active Directory Authentication
  • Download iQ’s Product Portfolio

    • Consoles for Zoom Customers

    “Hosted by AWS – Scalability and Resiliency”

    • Fully integrated using Zoom APIs, Webhooks and WebSocket’s
    • Can be hosted (SaaS) or OnPrem
    • Browser-based HTML5 Console
    • Provides operators with visual call processing up to four calls simultaneously
    • Presence-based Phonebook
    • Busy Lamp Field (BLF) with Realtime device updates
    • Drag & Drop Calls to BLF or Phonebook
    • Phonebook supports Zoom Directory, LDAP, ODBC, and/or .CSV file connections
    • High Availability (HA) standard with Zoom Deployments
    • Automatic pullback of unanswered calls
    • Fully integrated with InformaCast® paging and notification services
    • Multilingual support available
    • Flexible licensing options available
    • Optional modules for HealthCare coming 3rd qtr 2024
  • Download the VistaPoint “Lite” Console Datasheet