VistaPoint Attendant Consoles

VistaPoint was first introduced in 1996 and has been the leader in delivering attendant consoles designed to meet the needs of every vertical market with an emphasis on mission-critical deployments.  VistaPoint delivers “Performance, Scalability, Resiliency, and Ease-of-use”.

Designed for switchboard operators, receptionists, executive secretaries, supervisors, and IT personnel, VistaPoint is today’s standard for attendant consoles. VistaPoint Cisco attendant consoles have been deployed on thousands of desktops around the world. Robust features like presence-based phone-book, drag & drop call processing, presence and a call control, support for all Cisco phones, Jabber, CCX/E, IP Communicator and much more. 

VistaPoint with Cisco Webex Calling

If you are adopting Cisco Webex and already use VistaPoint Enterprise for your operators, you may not need to replace VistaPoint. When your deployment keeps a compatible Cisco Unified Communications Manager (CUCM) integration – for example, Webex App calling through CUCM, Webex Calling Dedicated Instance, or Webex Calling running alongside CUCM – VistaPoint can continue to serve your operators through its existing Cisco TSP integration, subject to validation of your specific configuration.

The right approach depends on where your operator phones and call queues are controlled. You can also take a phased approach: move selected users to Webex Calling while keeping VistaPoint operators and ACD resources on CUCM, with calls routed between the two through a Cisco CUBE local gateway. If you plan to move operator phones and queues to Webex Calling multitenant and retire CUCM, that requires an additional Webex-compatible integration – the existing CUCM TSP connection alone does not control cloud-registered phones – so please review the design with iQ NetSolutions before migrating operator or ACD resources.

Customer Deployment Guide
https://app.box.com/s/e9qcxzmrvb4rwxb0tkmjokjfzu8zljys
For customers considering Webex: compares the deployment options, explains the phased migration that keeps VistaPoint operators on CUCM, and lists the features to review before you migrate.

Technical Deployment Guide
https://app.box.com/s/eqm7pez0cqn29mguzez08ra13gnmlqt0
For IT teams, voice engineers, and Cisco partners: CUCM coexistence design, Cisco CUBE local gateway sizing, network and security requirements, and the validation tests to run before cutover.

VistaPoint Key Features