Customer Support

NOTE: If you have recently upgraded your Cisco UCM and having trouble getting VistaPoint to connect, please download and review this document:

 Upgrading Cisco UCM and VistaPoint

Getting Help

Click to search our Knowledge Base for solutions to common issues.

Technical Support

For live technical assistance during normal business hours.

For help configuring your system, to obtain upgrade to an existing system, or for general questions on your existing VistaPoint system, please choose one of the following:

Office Hours

Monday through Friday 5:00 AM – 5:00 PM Pacific Standard Time excluding company holidays.

Contact support@iqnsi.com to schedule an appointment for non-business hours upgrades (service fees may apply)

For out of service emergencies during non-business hours,  use our “Emergency Hot Line” to leave a message and have someone contact you. 

Note to EMEA Customers

Emergency assistance during iQ’s non-business hours can be obtained through our affiliate office located in Kaunas, Lithuania.


Existing VistaPoint Customers – Contact support for links to upgrades