Attendant Console for Zoom

Fully integrated with Zoom and designed to handle multiple calls simultaneously while increasing operator productivity by providing instant access to Corporate Directories and Zoom device availability to deliver personalized call handling.

Consoles for Zoom Customers

“Hosted by AWS – Scalability and Resiliency”

• Fully integrated using Zoom APIs, Webhooks and WebSocket’s
• Can be hosted (SaaS) or OnPrem
• Browser-based HTML5 Console
• Provides operators with visual call processing up to four calls simultaneously
• Presence-based Phonebook
• Busy Lamp Field (BLF) with Realtime device updates
• Drag & Drop Calls to BLF or Phonebook
• Presence-Based Phonebook for Cisco UCM Directory
• Phonebook supports Zoom Directory, LDAP, ODBC, and/or .CSV file connections
• High Availability (HA) standard with Zoom Deployments
• Automatic pullback of unanswered calls
• Fully integrated with InformaCast® paging and notification services
• Multilingual support available
• Flexible licensing options available
• Optional modules for HealthCare coming 3rd qtr 2024

• Download the Zoom Console Brochure

Introducing the Attendant Console for Zoom Customers:

The following diagrams provide an overview of iQ’s Zoom Console architecture: