Datasheets and Brochures
- VistaPoint Console Brochure
- VistaPoint “Lite” Console
- WebConsole (browser-based)
- Call Center Operator Console
- Console Companion (Windows-based)
- Console for Healthcare
- VistaPoint Console Comparison Chart
- Desktop Companion
- Desktop versus Console Companion
- DeskBar Companion
- “Lite” Console versus Server-Based Consoles
- DeskBar
Technical Documents
- Cisco UCM Configuration Guide for VistaPoint
- WebConsole Installation and Configuration Guide
- VPServer Installation Conf Guide
- Call Routing – Best Practices
- Configuring VistaPoint ACD Module
- Configuring Route Points
- Direct Transfer to Voicemail
- Deploying VistaPoint ACD with HA
- Configuring Primary and Secondary VPServers
- Configuring AD, ODBC, and .csv files
- Configuring InformaCast Paging for VistaPoint
- Configuring Jabber for VistaPoint
- Call Tracker Configuration Guide
- Exchange 2010 Calendar Admin Guide
- Benefits of Client-Server Deployments
- Configuring Call Handlers for VistaPoint ACD Module
- Licensing your VistaPoint Server
- Dial Pattern Setup
- Tenanting BLF Groups
- Auto Tenanting
- Screen “Pop” Questionnaire
- Importing Global Contacts
- Importing Personal Contacts
- Creating Global BLF Groups
- Creating Personal BLF Groups
- Using Antivirus Software
- Port Usage
- Displaying Multiple ACD Queue Names
- 9-1-1 Emergency Alerts Configuration
- Upgrading SQL Express
- Custom Numbering Plan
- Call Logging
User Guides and Cheat Sheets
Training Materials
- Console Training Video
- Console Training Videos
- Desktop Training Videos