Why VistaPoint?

VistaPoint “Lite and Enterprise are fully compatible with all Cisco UCM Platforms

VistaPoint Attendant Consoles

Performance, Scalability, Resiliency, and Ease-of-use.

Best in class Cisco attendant consoles for Cisco Unified Communications Manager (CallManager)

VistaPoint Cisco attendant consoles have been deployed on thousands of desktops around the world. Robust features like presence-based phone-book, built-in presence and a call control, support for Cisco phones, Jabber, and IP Communicator. Designed for switchboard operators, receptionists, executive secretaries, supervisors, and IT personnel, VistaPoint is today’s standard for Cisco attendant consoles.

take a closer look in the video below

VistaPoint Key Features

    • 9-1-1 Emergency Call Alerts
    • Compatible with ALL versions of UCM and BE6K v6.x through v14
    • Built-in ACD for powerful call routing/queuing with web-based reports
    • Compatible with MAC using VMWare Fusion or Chrome
    • Integrated with Cisco Jabber (monitor status and availability)
    • Fully integrated with InformaCast Advanced Server
    • Integrated with Exchange/365
    • Integrated with Google Calendar
    • Presence-based Phone-book supports: LDAP, CUCM, CSV, ODBC, HL7
    • Scalability: 100+ Attendant Consoles per VistaPoint Server
  • Concurrent licensing reduces deployment costs
    • VistaPoint server is Windows 2012/2019 (VMWare, Hyper-V)
    • Windows Consoles can be run on Windows OS, Terminal Server, VMWare View, Citrix, and MS Surface Pro
    • Operators can use phone, mouse, and/or keyboard to answer and process calls.
    • When application is off-line the phones will function
    • Flexible call routing using CUCM Native Queuing or shared lines
    • ACD Module for call queuing, distribution, reporting is available
    • Designed for multi-site, multi-cluster deployments
    • HA option is available
  • Enterprise-Wide Busy Lamp Field (BLF)

VistaPoint Offers a Suite of Solutions
View All VistaPoint Consoles

Stand-alone Cisco attendant console

No dedicated server, installs in minutes


Client-Server Cisco attendant console

Scalability to 600+ consoles per server



Browser-based Cisco attendant console runs in Firefox, Chrome, or IE


Agent Console

Embedded CAD allows operators/agents to log in/out quickly



Extends VistaPoint technology to every employee’s desktop