VistaPoint is fully compatible with Cisco UCM v8 through 12.0 
Cisco Co-Residency Approved!
Cisco Co-Residency Approved!Attention Healthcare providers…Looking for a replacement console for your Amcom Smart Console, IntelliDESK or SPOK Consoles? Click to view VistaPoint’s Console for the Healthcare Industry
9-1-1 Emergency Call Notifications – Datasheet
Considering UCCX…check out VistaPoint ACD with Reporting for Cisco UCM
iQ’s VistaPoint Portfolio
Choose from Stand-Alone and Enterprise Consoles
Stand-Alone Attendant Console
no server required
VistaPoint “Lite” Console
- Installed on operator’s PC—no back-end server needed!
- Excellent pricing – with upgrade to Enterprise
- Installs in under ten (10) minutes
- Automatically downloads TSP from CallManager
- Does not require SQL
- Windows 7, 8, and 10 Supported
- Real-time Busy Lamp Field (BLF) monitors all Cisco phones
- Phonebook shows realtime status of all CUCM extensions
- Phonebook supports drag & drop to contacts in UCM, AD, ODBC/JDBC, and/or .csv files
- Integrated with InformaCast Paging
- Supports Cisco’s Native Call Queuing
- Automatic pullback of unanswered calls
- CTI Integration to display calling party information
VistaPoint Enterprise
“Performance, Scalability, Resiliency”
Server-Based Consoles
- Windows-based Console
- Browser-Based Console (WebConsole)
- WebConsole runs in Chrome, Firefox, IE, and Safari
- Citrix and Terminal Services supported
- CTI enabled – CRM Integration and toolkit available
- Integrated with Cisco Jabber
- Compatible with UCCX/E
- 9-1-1 Emergency Call Alerts
- Presence-Based Phonebook for Cisco UCM Directory
- Phonebook supports LDAP, ODBC, and/or .CSV file connections
- HA Option Available – will not “drop calls” during fail-over
- Automatic pullback of unanswered calls
- Fully integrated with InformaCast® paging and notification services
- Supports Cisco’s Native Call Queuing
- Optional modules for call queuing, reporting, SMS messaging and more!
Suite of Optional Modules
for VistaPoint Enterprise
Optional Add-On Modules
- ACD Call Distribution w/Reporting
- Agent Greeting Module
- Finesse Widgets for CCX/E Agents and Supervisors
- Call Tracker – Real-Time Data Collection
- 3-1-1 Services Module
- Call Assist – Code Calls, and TAS for Practitioners
- Personal DeskBar w/CUCM and AD Directories
- MS Exchange/365 Calendar Integration
- Google Calendar Integration
- Skype for Business
- CRM/CTI Integration for Dynamics, Salesforce
- HL7 Integration for EPIC
- FHIR HL7 Cerner, Mirth, and others
- HIPPA-Compliant SMS Messaging
- Active Directory Authentication
Affordable Solutions
Multiple deployment options to choose from
Complete Compatibility
CiscoUCM v6.x-12.0.(1) Cisco co-resident approved for BE6 and 7K
Third-Party Integration
Jabber, InformaCast, Skype for Business, Exchange/365, SMS Messaging, Dynamics, SalesForce.
Intuitive End-User Experience
Customized feel for ease-of-use and increased productivity
Full Upgrade Credit
Trade-in your “Lite” Console and receive a credit toward upgrade to Enterprise version
Proven best overall value on the market
Over 10,000 deployments worldwide
