Cisco Co-Residency Approved!Attention Healthcare providers…Looking for a replacement console for your AMCOM or Spok Consoles? Click to view VistaPoint’s Console for the Healthcare Industry
Looking for an affordable ACD Solution for Cisco UCM…check out VistaPoint ACD with Reporting
iQ’s VistaPoint Portfolio
Choose from Stand-Alone and Enterprise Consoles
Stand-Alone Attendant Console
no server required
VistaPoint “Lite” Console
- Installed on operator’s PC—no back-end server needed!
- Excellent pricing – with upgrade to Enterprise
- Installs in under ten (10) minutes
- Automatically downloads TSP from CallManager
- Does not
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require SQL
- Windows 7, 8, and 10 Supported
- Real-time Busy Lamp Field (BLF) monitors all Cisco phones
- Phonebook shows realtime status of all CUCM extensions
- Phonebook supports drag & drop to contacts in UCM, AD, ODBC/JDBC, and/or .csv files
- Integrated with InformaCast Paging
- Supports Cisco’s Native Call Queuing
- Automatic pullback of unanswered calls
- CTI Integration to display calling party information
VistaPoint Enterprise
“Performance, Scalability, Resiliency”
Server-Based Consoles
- Windows-based Console
- Browser-Based Console (WebConsole)
- WebConsole runs in Chrome, Firefox, IE, and Safari
- Citrix and Terminal Services supported
- CTI enabled – CRM Integration and toolkit available
- Integrated with Cisco Jabber
- Compatible with UCCX/E
- 9-1-1 Emergency Call Alerts
- Presence-Based Phonebook for Cisco UCM Directory
- Phonebook supports LDAP, ODBC, and/or .CSV file connections
- HA Option Available – will not “drop calls” during fail-over
- Automatic pullback of unanswered calls
- Fully integrated with InformaCast® paging and notification services
- Supports Cisco’s Native Call Queuing
- Optional modules for call queuing, reporting, SMS messaging and more!
Suite of Optional Modules
for VistaPoint Enterprise
Optional Add-On Modules
- ACD Call Distribution w/Reporting
- Agent Greeting Module
- Finesse Widgets for CCX/E Agents and Supervisors
- Call Tracker – Real-Time Data Collection
- 3-1-1 Services Module
- Call Assist – Code Calls, and TAS for Practitioners
- Personal DeskBar w/CUCM and AD Directories
- MS Exchange/365 Calendar Integration
- Google Calendar Integration
- Skype for Business
- CRM/CTI Integration for Dynamics, Salesforce
- HL7 Integration for EPIC
- FHIR HL7 Cerner, Mirth, and others
- HIPPA-Compliant SMS Messaging
- Active Directory Authentication
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Affordable Solutions
Multiple deployment options to choose from
Complete Compatibility
CiscoUCM v6.x-12.0.(1) Cisco co-resident approved for BE6 and 7K
Third-Party Integration
Jabber, InformaCast, Skype for Business, Exchange/365, SMS Messaging, Dynamics, SalesForce.
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Intuitive End-User Experience
Customized feel for ease-of-use and increased productivity
Full Upgrade Credit
Trade-in your “Lite” Console and receive a credit toward upgrade to Enterprise version
Proven best overall value on the market
Over 10,000 deployments worldwide
