VistaPoint is fully compatible with Cisco UCM v10.5 through 12.5 CompatibleCisco Co-Residency Approved!

COVID-19 Notice: We wanted to assure everyone that VistaPoint Consoles were designed to be operated from any location to include the home. If you need to setup home-based operator positions, give us a call so that we can assists you. VistaPoint can be installed along side your existing consoles allowing users to safely work from home.

Attention Healthcare providers…Looking for a replacement console for your AMCOM IntelliDesk or Spok Consoles?  Click to view VistaPoint’s Console for the Healthcare Industry

Looking for an affordable ACD Solution for Cisco UCM…check out VistaPoint ACD with Reporting

iQ’s VistaPoint Portfolio

Offering Stand-Alone and Enterprise Consoles

Stand-Alone Attendant Console

no server required

VistaPoint “Lite” Console

  • Installed on operator’s PC—no back-end server needed!
  • Excellent pricing – with upgrade to Enterprise
  • Installs in under ten (10) minutes
  • Automatically downloads TSP from CallManager
  • Does not require SQL
  • Windows 8, and 10 Supported
  • Real-time Busy Lamp Field (BLF) monitors all Cisco phones
  • Phonebook shows realtime status of all CUCM extensions
  • Phonebook supports drag & drop to contacts in UCM, AD, ODBC/JDBC, and/or .csv files
  • Integrated with InformaCast Paging
  • Supports Cisco’s Native Call Queuing
  • Automatic pullback of unanswered calls
  • CTI Integration to display calling party information

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VistaPoint Enterprise

“Performance, Scalability, Resiliency”

Server-Based Consoles

  • Windows-based Console
  • Browser-Based Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Citrix and Terminal Services supported
  • CTI enabled – CRM Integration and toolkit available
  • Integrated with Cisco Jabber
  • Compatible with UCCX/E
  • 9-1-1 Emergency Call Alerts
  • Presence-Based Phonebook for Cisco UCM Directory
  • Phonebook supports LDAP, ODBC, and/or .CSV file connections
  • HA Option Available – will not “drop calls” during fail-over
  • Automatic pullback of unanswered calls
  • Fully integrated with InformaCast® paging and notification services
  • Supports Cisco’s Native Call Queuing
  • Optional modules for call queuing, reporting, SMS messaging and more!

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Suite of Optional Modules

for VistaPoint Enterprise

Optional Add-On Modules

  • ACD Call Distribution w/Reporting
  • Agent Greeting Module
  • Finesse Widgets for UCCX/E Agents and Supervisors
  • Call Tracker – Real-Time Data Collection
  • Call Assist – for handling Code and Stroke Calls
  • Personal DeskBar w/CUCM and AD Directories
  • MS Exchange/365 Calendar Integration
  • Google Calendar Integration
  • Skype for Business
  • lab report the workers in the long term.

    #000000;”>CRM/CTI Integration for Dynamics, Salesforce

  • HL7 Integration for EPIC and MediTech
  • FHIR HL7 Cerner, Mirth, and others
  • Active Directory Authentication

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    • Affordable Solutions

      Multiple deployment options to choose from

    • Complete Compatibility

      CiscoUCM v6.x-12.0.(1) Cisco co-resident approved for BE6 and 7K

  • Third-Party Integration

    Jabber, InformaCast, Skype for Business, Exchange/365, SMS Messaging, Dynamics, SalesForce.

    • Intuitive End-User Experience

      Customized feel for ease-of-use and increased productivity

    • Full Upgrade Credit

      Trade-in your “Lite” Console and receive a credit toward upgrade to Enterprise version

  • Proven best overall value on the market

    Over 10,000 deployments worldwide

Memberships & Affiliations