VistaPoint is fully compatible with Cisco UCM v8 through 12.0 CompatibleCisco Co-Residency Approved!

Attention Healthcare providers…Looking for a replacement console for your Amcom Smart Console, IntelliDESK or SPOK  Consoles?  Click to view VistaPoint’s Console for the Healthcare Industry

9-1-1 Emergency Call Notifications Datasheet

Considering UCCX…check out VistaPoint ACD with Reporting for Cisco UCM

iQ’s VistaPoint Portfolio

Choose from Stand-Alone and Enterprise Consoles

Stand-Alone Attendant Console

no server required

VistaPoint “Lite” Console

  • Installed on operator’s PC—no back-end server needed!
  • Excellent pricing – with upgrade to Enterprise
  • Installs in under ten (10) minutes
  • Automatically downloads TSP from CallManager
  • Does not require SQL
  • Windows 7, 8, and 10 Supported
  • Real-time Busy Lamp Field (BLF) monitors all Cisco phones
  • Phonebook shows realtime status of all CUCM extensions
  • Phonebook supports drag & drop to contacts in UCM, AD, ODBC/JDBC, and/or .csv files
  • Integrated with InformaCast Paging
  • Supports Cisco’s Native Call Queuing
  • Automatic pullback of unanswered calls
  • CTI Integration to display calling party information

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VistaPoint Enterprise

“Performance, Scalability, Resiliency”

Server-Based Consoles

  • Windows-based Console
  • Browser-Based Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Citrix and Terminal Services supported
  • CTI enabled – CRM Integration and toolkit available
  • Integrated with Cisco Jabber
  • Compatible with UCCX/E
  • 9-1-1 Emergency Call Alerts
  • Presence-Based Phonebook for Cisco UCM Directory
  • Phonebook supports LDAP, ODBC, and/or .CSV file connections
  • HA Option Available – will not “drop calls” during fail-over
  • Automatic pullback of unanswered calls
  • Fully integrated with InformaCast® paging and notification services
  • Supports Cisco’s Native Call Queuing
  • Optional modules for call queuing, reporting, SMS messaging and more!

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Suite of Optional Modules

for VistaPoint Enterprise

Optional Add-On Modules

  • ACD Call Distribution w/Reporting
  • Agent Greeting Module
  • Finesse Widgets for CCX/E Agents and Supervisors
  • Call Tracker – Real-Time Data Collection
  • 3-1-1 Services Module
  • Call Assist – Code Calls, and TAS for Practitioners
  • Personal DeskBar w/CUCM and AD Directories
  • MS Exchange/365 Calendar Integration
  • Google Calendar Integration
  • Skype for Business
  • CRM/CTI Integration for Dynamics, Salesforce
  • HL7 Integration for EPIC
  • FHIR HL7 Cerner, Mirth, and others
  • HIPPA-Compliant SMS Messaging
  • Active Directory Authentication

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  • Affordable Solutions

    Multiple deployment options to choose from

  • Complete Compatibility

    CiscoUCM v6.x-12.0.(1) Cisco co-resident approved for BE6 and 7K

  • Third-Party Integration

    Jabber, InformaCast, Skype for Business, Exchange/365, SMS Messaging, Dynamics, SalesForce.

  • Intuitive End-User Experience

    Customized feel for ease-of-use and increased productivity

  • Full Upgrade Credit

    Trade-in your “Lite” Console and receive a credit toward upgrade to Enterprise version

  • Proven best overall value on the market

    Over 10,000 deployments worldwide

Memberships & Affiliations