Attendant Console solutions for Cisco UCM and Zoom Customers

Attention Healthcare providers…are you looking for a replacement console for your SPOK system?

Take a look at VistaPoint’s Healthcare Console designed for the Healthcare Industry

iQ’s VistaPoint Portfolio

Stand-Alone Attendant Console – Cisco UCM

“No Server Required”

VistaPoint “Lite” Console

  • Installed on operator’s PC—no back-end server needed!
  • Deploy 1-100 with option to upgrade to Enterprise version
  • Installs in under ten (10) minutes
  • Automatically downloads TSP from CallManager
  • Does not require SQL
  • Windows 10, and 11 Supported
  • Real-time Busy Lamp Field (BLF) monitors all Cisco phones
  • Phonebook shows real-time status of all CUCM extensions
  • Phonebook supports drag & drop to contacts in UCM, AD, ODBC, and/or .csv files
  • Integrated with InformaCast Paging
  • Supports Cisco’s Native Call Queuing
  • Automatic pullback of unanswered calls
  • Support for 911 Emergency Notifications
  • Download the VistaPoint “Lite” Console Datasheet

VistaPoint Enterprise Consoles – Cisco UCM

“Performance, Scalability, Resiliency”

“Server-Based Consoles”

  • Windows-based Console (thick client)
  • Browser-Based HTML5 Console (WebConsole)
  • WebConsole runs in Chrome, Firefox, IE, and Safari
  • Citrix and Terminal Services supported
  • CTI enabled – CRM Integration and toolkit available
  • Integrated with Cisco Jabber
  • Compatible with PCCE, UCCE, UCX
  • Emergency Call Alerts
  • Presence-Based Phonebook for Cisco UCM Directory
  • Phonebook supports LDAP, ODBC, and/or .CSV file connections
  • HA Option Available – will not “drop calls” during failover
  • Automatic pullback of unanswered calls
  • Fully integrated with InformaCast® paging and notification services
  • Supports Cisco’s Native Call Queuing
  • Optional modules for call queuing, reporting, SMS messaging and more!
  • Download the VistaPoint Console Brochure
  • Download the VistaPoint Console Datasheet

Add-on Modules for VistaPoint Enterprise

“Pick and Choose Your Modules”

  • ACD Call Distribution w/Reporting
  • Agent Greeting Module
  • Finesse Widgets for UCCX/E Agents and Supervisors
  • Call Tracker – Real-Time Data Collection
  • Call Assist – for handling Code and Stroke Calls
  • Personal DeskBar w/CUCM and AD Directories
  • MS Exchange/365 Calendar Integration
  • Google Calendar Integration
  • CRM/CTI Integration
  • HL7 Integration for EPIC, Cerner, and MediTech
  • Alphanumeric Paging Module
  • Active Directory Authentication
  • Download iQ’s Product Portfolio

    • Consoles for Zoom Customers

    “Hosted by AWS – Scalability and Resiliency”

    • Fully integrated using Zoom APIs, Webhooks and WebSocket’s
    • Can be hosted (SaaS) or OnPrem
    • Browser-based HTML5 Console
    • Provides operators with visual call processing up to four calls simultaneously
    • Presence-based Phonebook
    • Busy Lamp Field (BLF) with Realtime device updates
    • Drag & Drop Calls to BLF or Phonebook
    • Phonebook supports Zoom Directory, LDAP, ODBC, and/or .CSV file connections
    • High Availability (HA) standard with Zoom Deployments
    • Automatic pullback of unanswered calls
    • Fully integrated with InformaCast® paging and notification services
    • Multilingual support available
    • Flexible licensing options available
    • Optional modules for HealthCare coming 3rd qtr 2024